BBC One London is showing the national news. BBC One South West opts out for local news. Your panel doesn't support opt-outs. Users in Cornwall get London news. They're not happy.
Here's the thing: BBC and ITV regional news use opt-out logic—the same channel number shows different content in different regions during local news slots. An IPTV Reseller Panel that doesn't support opt-outs will show the wrong regional news to millions of users. For British IPTV resellers, this is a daily failure during the 6:30 PM news slot.
I've watched a reseller lose customers in Devon because his panel showed London news at 6:30 PM. His IPTV Reseller Panel had no opt-out logic—it treated BBC One as a single channel everywhere.
What actually works is an IPTV Reseller Panel with regional opt-out scheduling. A good British IPTV panel knows which regions opt out at which times and switches streams accordingly.
The pattern that keeps showing up is this: resellers with opt-out logic get regional news right. Resellers without it get it wrong daily.
Honestly, test your panel during the 6:30 PM news from a non-London postcode. Are you seeing local news? If not, your panel doesn't understand opt-outs.